Welcome to our FAQ page, designed to provide you with quick and comprehensive answers to the most common inquiries. Whether you're seeking information about our products, shipping policies, or any other aspect of your shopping experience, we've got you covered. Should you need any assistance or personalized guidance, our dedicated team is here to help. Feel free to leave us a message in the message box, and we'll promptly respond to ensure your ring fits like a dream.

All of our pieces are handcrafted and made-to-order in New York City. Your items will usually ship within 7-14 business day from the date of order. Please allow an additional 7 days for custom orders. For expedited processing, please contact us via connect@bernardjames.com 

For domestic orders, the standard shipping (2 – 3 business days) is complimentary. For international orders, standard shipping (5 – 7 business days) is $10. For expedited delivery, please contact us via connect@bernardjames.com

Duties and taxes for international orders are due upon delivery. Domestic orders will be charged sales tax at checkout.

Please refer to our sizing page to decide which sizes work for you. Please note that the measurements noted are based on actual wrist and finger measurements. If you need further sizing assistance, feel free to contact us with your measurements and have a bracelet or ring tailored to you.

All of the items featured on this site are specially handmade for each customer. We ensure that every item meets the high level of quality that our customers expect when they receive a Bernard James accessory. On the off-chance you are not happy with your product, please contact us within 10 days of receipt to facilitate a return. We also understand it is difficult to shop for jewelry online, being that it is something you need to feel and see on your wrist or finger. Therefore, sizing exchanges are always accepted. Please note we do not accept returns for custom or engraved items.

All items undergo rigorous quality checks before leaving the studio. In the event of any damage or issue to any of our items, they are covered by a lifetime warranty. The piece should be sent back to our Brooklyn studio where it will be repaired within 2 - 3 business days.