The first step is to reach out to us via email, chat, or phone call to schedule a consultation. During this consultation, we'll discuss your ideas and preferences. Our team may also offer initial suggestions based on your vision.

After the consultation, we'll put together a proposal outlining the design, materials, and estimated cost. Once you confirm that you'd like to proceed, we'll create a detailed 3D model of your custom piece for your approval. This allows you to make any final tweaks before we begin production.

Production typically takes 6-8 weeks. Once your piece is ready, you can either pick it up from our store or we can ship it to you.

Yes, absolutely! We encourage you to bring your ideas and inspirations to the table. The more details you can provide about what you have in mind, the better. Whether it's a specific style, a combination of elements from different designs, or even a sketch you've created, we'll work with you to create a truly personalized piece. Feel free to show us any references or images that inspire you to help us understand your vision.

The timeline for creating a custom ring can vary depending on the level of customization. If you choose an existing piece from our collections and only wish to customize it by selecting your own stone or adding an engraving, we can typically turn it around in as little as 2 weeks.

However, for more complex custom projects that involve significant design changes or highly bespoke elements, the process may take longer. In general, you can expect a timeframe of 6-8 weeks from design to completion for most custom pieces.

Yes, we only work with the finest metals and natural stones. For engagement rings, we use only VS-quality stones. Upon request, we can also provide a GIA certificate for added assurance of the stone's quality.

Typically, our custom and bespoke pieces are crafted in 18k solid gold. However, if you prefer a different karat weight or metal such as platinum, we can accommodate your request.

In general, yes, we can redesign existing rings. However, it's best to show us the piece first and have a conversation about what you have in mind. Some pieces may need to be completely re-done to achieve the desired design. We'll work with you to understand your vision and determine the best approach to redesigning your ring.

The minimum budget for custom pieces depends on the level of customization or whether you want to create a truly bespoke piece. For smaller requests, we can definitely accommodate various budgets. However, for larger projects, there may be a minimum percentage of the final price required as a deposit. This ensures that we can dedicate the necessary time and resources to create your unique piece to the highest standards.

Yes, absolutely! We recommend creating both the engagement ring and wedding bands at the same time to ensure they are designed to sit flush next to each other. This allows us to create a cohesive set that complements your engagement ring perfectly. Our team will work closely with you to design matching wedding bands that enhance the beauty of your engagement ring.

In general, yes, we offer resizing and modifications for most rings. However, certain designs like infinity rings can be challenging to resize due to their intricate nature. We recommend finalizing any major changes before the casting process begins.

That said, we can still make small tweaks and adjustments until you are truly happy with your piece. Our goal is to ensure that your custom jewelry fits perfectly and meets your expectations.

For resizing, we recommend having approximate ideas of ring sizes before the final creation. We can provide a ring measure to help determine the correct size, or you can visit our store to get sized professionally. We also have tips on how to discreetly obtain your significant other's ring size if you're planning a surprise.

Yes, we offer engraving services not only for custom pieces but also for our regular collections. Whether you want to add a special message, date, or initials, we can personalize your jewelry to make it truly unique and meaningful.

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Yes, after an initial consultation where we discuss your ideas and preferences, we will provide you with a detailed proposal. Based on this proposal, we will create a 3D rendering of your custom piece for your review.

You will have the opportunity to make any necessary revisions at this stage. Typically, we include 2 rounds of revisions in our process to ensure that the design meets your expectations before moving forward with production.