USM Incense Holder

SHIPPING POLICY

All of our pieces are handcrafted and made-to-order in our New York studio. Most orders ship within 2–4 weeks, though simpler styles may be ready sooner.

More intricate or customized pieces can take up to 5–6 weeks to complete.

If you're working with a specific timeline or need your piece by a certain date, please reach out, we’ll do our best to accommodate. Please allow an additional 7 days for engraving or additional customization.

For expedited processing, please contact us via connect@bernardjames.com

RETURN POLICY

At Bernard James, each piece is thoughtfully crafted, typically made-to-order, to ensure it meets the highest standards of quality and craftsmanship. We understand that selecting fine jewelry online can be a delicate process, and we're here to assist you in making the perfect choice.

If you find that your selection isn't quite what you expected, we offer an exchange or store credit within 14 days of receiving your purchase. Please note that due to the bespoke nature of custom and engraved items, these pieces are final sale; however, depending on the piece, adjustments to size can be made.

For in-store purchases, we are pleased to offer exchanges or store credit to ensure your complete satisfaction.

Each customer is limited to two total product exchanges per order. We encourage thoughtful selection to ensure your piece is exactly as envisioned, and our team is always available to guide you through the process. Please keep this in mind as you make your final decision.

If you have questions about shipping or returns, our team is here to help.

Email: connect@bernardjames.com
Phone: +1 (718) 313-5360
Store Location: 181 Franklin Street, Brooklyn NY 11222

We encourage you to reach out during our business hours:
Monday & Sunday: Closed
Tuesday & Wednesday: 11:00 AM - 5:00 PM
Thursday–Saturday: 12:00 PM - 6:00 PM

Bernard James Fine Jewelry offers a two-year guarantee from the date of purchase. This warranty specifically covers any manufacturing defects in materials and craftsmanship.

Coverage:

• Manufacturing defects in materials and craftsmanship

• Clasp replacement

• Polishing and Rhodium plating

Additional Service:

• For diamond pieces with larger stones, we provide a GIA certificate to authenticate the quality and value of your purchase. This certificate is available upon request at the time of purchase or shortly after.

Exclusions:

• Normal wear and tear, including minor scratches or dents

• Damage due to accidents, misuse, or improper handling

• Exposure to harsh chemicals or environments

• Unauthorized repairs or modifications performed by third parties

Inspection and Denial of Claims:

• All warranty claims are subject to inspection by our expert team. If, upon inspection, it is determined that the damage falls outside the scope of this warranty, Bernard James Fine Jewelry reserves the right to deny the claim.

Negligence Clause:

• If the jewelry is repaired or modified by an unauthorized third party, the warranty will be voided. Bernard James Fine Jewelry cannot guarantee the quality of such repairs, and any subsequent issues will not be covered under the warranty.

If you have questions about our guarantee, need assistance with a service request, or want to schedule an inspection, our team is here to help.

Email: connect@bernardjames.com
Phone: +1 (718) 313-5360
Store Location: 181 Franklin Street, Brooklyn NY 11222

We encourage you to reach out during our business hours:
Monday: Closed
Tuesday & Wednesday: Closed 11:00 AM - 5:00 PM
Thursday–Saturday: 12:00 PM - 6:00 PM

Alternatively, feel free to use our Contact Form to submit your inquiry, and we’ll get back to you as soon as possible.

Let us help you maintain the beauty and integrity of your Bernard James Fine Jewelry.¨