How long does my product take to ship?

All of our pieces are handcrafted and made-to-order in New York City. Your items will usually ship within 14 business day from the date of order. Please allow an additional 7 days for custom orders. For expedited processing, please contact us via connect@bernardjames.com

How much is the shipping cost?

For domestic orders, the standard shipping (2 – 3 business days) is complimentary. For international orders, standard shipping (5 – 7 business days) is $10. For expedited delivery, please contact us via connect@bernardjames.com

Duties and taxes for international orders are due upon delivery. Domestic orders will be charged sales tax at checkout.

What is your return policy?

At Bernard James, each piece is thoughtfully crafted, typically made-to-order, to ensure it meets the highest standards of quality and craftsmanship. We understand that selecting fine jewelry online can be a delicate process, and we're here to assist you in making the perfect choice.

If you find that your selection isn't quite what you expected, we offer an exchange or store credit within 14 days of receiving your purchase. Please note that due to the bespoke nature of custom and engraved items, these pieces are final sale; however, depending on the piece, adjustments to size can be made.

For in-store purchases, we are pleased to offer exchanges or store credit to ensure your complete satisfaction.